How long will it take to thaw an English Cheesecake Product?
Allow approximately 8 hours in a refrigerator. Always thaw in a refrigerator.

Can I refreeze the product?
No. Because we do not recommend refreezing any food product once thawed.

How long can I store an English Cheesecake product in the freezer?
Our product can be safely stored at minus 18 degrees Celsius up to six months.

How long will a cake last in my refrigerator at home?
We suggest storing an English Cheesecake product in the refrigerator for no more than 4 days at 4 degrees Celsius.

How many servings are there in our cakes?
There are 12 servings in our 8" cakes.

What type of base does The English Cheesecake Company Cheesecake use?
All of The English Cheesecake Company products have either a digestive or chocolate cookie base.

Does The English Cheesecake Company use preservatives?
It is our policy to use only essential and natural ingredients and we avoid using preservatives. However some products do contain some preservatives.

Where are The English Cheesecake Company products made?
The English Cheesecake Company makes its products in Central London.

What is the best way in which to cut a whole cake?
Partially thawed. Cut desired portion size with knife dipped in hot water.

What is the best way to serve an English Cheesecake Company Product?
We recommend serving an English Cheesecake Company product chilled (but not frozen) to enjoy the true flavour of our natural ingredients.

Are English Cheesecake Company Products Vegetarian?
Yes.

Are English Cheesecake Company Products Free from Nuts?
No. Whilst many products may not contain nuts we advise that all products may contain traces of nut.

Does The English Cheesecake Company guarantee customer's satisfaction?
Yes. The English Cheesecake Company takes great pride in assuring the consumer is satisfied with each and every product.

What does The English Cheesecake Company do with my information?
The information taken over the phone is solely used to help The English Cheesecake Company understand its customer’s suggestions or concerns. Your privacy is important to us.

How will my order be packaged so it will be protected in shipping?
The English Cheesecake Company products are packaged in individually wrapped dry ice and heavy-duty Styrofoam containers, then taped and sealed together for security.

How can I contact The English Cheesecake Company?
You can call us at 0208 964 9556, send us an email at info@cheesecake.co.uk or write to us at:

The English Cheesecake Company
Units 53 –55 Pall Mall Deposit
124-128 Barlby Road
London
W10 6BL